Providing Customer Support in the US
There is nothing more important to a client than calling your US Branch Office and have someone to talk to directly that listens to their concerns and communicates an interest in solving their concerns.
ISUPPORTU complements your existing ongoing customer service strategy by making it accessible here in the US through your branch office. During your state side business hours, your customers will receive support both before, during, and after the sale. This allows them to have an easy and enjoyable experience with your business.
Customer service is the support you offer your customers whether it is before or after they use your services. We provide them with a professional, convenient, and enjoyable experience interacting with your business. By complementing your business with professional customer service goes far beyond just phone calls. Customer service extends to emails, web support, text messages, and even social media (in a limited fashion).
ISUPPORTU's customer service is more than just providing answers. It's an important component of you brand which provides professionalism, confidence, empathy, competence, and most of all trust.
The 5 Reasons that ISUPPORTU's Customer Service is Successful
#1
Working as a Team
ISUPPORTU is an extension of your team. We just happen to be based in the US and are thousands of miles apart and not to mention the number of time zones. When we are awake you are asleep and vice-a-versa. This makes for a perfect tag team. We are accepting of the fact that we won't have a perfect grasp of every situation we may encounter but we do maintain open lines of communication to address those concerns. Naturally, the technical issues may be above our ability to address but listening to your clients, being empathetic, communicating with your home office, and keeping your clients we show a great deal of proficiency.
#2
Providing Friendly and Personable Service
When ISUPPORTU communicates with a client we treat them with the respect that they deserve. We add a bit of our personality into our communications either by phone or email. We inquire into our callers lives by inquiring about their weather, how is the family, etc.. This allows us to better understand your clients and learn about things that are of concern to them. Building a relationship is the most important thing in retaining your customers.
#3
Honesty is the Best Policy
ISUPPORTU will always be honest with your customers. We have learned through experience that not being honest with a customer always makes the situation worse than it already was. By keeping an open dialogue and keeping your customer informed at all times, you'll earn their respect and their commitment. There will always be an issue that is tough to address but we are skilled at negotiating through those gauntlets.
#4
Showing Empathy
ISUPPORTU's staff has been trained by thinking in terms of placing ourselves into the customer's shoes. We learned that not only will customers appreciate that but it will result in a competitive advantage. Empathy is an art that has been lost in many an interaction with customers. By employing the art of empathy we are able to deliver effective customer service which our client's customers appreciate and reward.
#5
Product Knowledge
ISUPPORTU's staff will become informed about the nature of your services, your staff, and how best to service your clients. Training in the services you provide is key to your Branch's customer service operations. As your services change we too will become informed and advise your customers of those changes which we hope will result in more business for you, our client.